Image Disclosure
Although we make every effort to have our images accurately reflect the product described it is not always possible. Different computer monitors will display colors differently, this makes it impossible to insure that color shading displays the same between different computer monitors.
Accepted Methods of Payments
We accept Visa, Master Card, American Express, Discover, Paypal, and Google Checkout. We also accept Personal & Business Checks. Orders paid by check will be held until the check clears, typically 10 days.
Free Freight
Many of our items have a “free shipping” promotion. Free shipping applies only to standard ground shipping services. Standard shipping does not include express delivery charges such as overnight shipping or Saturday delivery. Orders processed without shipping will be charged actual shipping expenses in the event of a return, and these shipping charges are not subject to return credit. Free shipping promotions apply to the contiguous* US only. Express shipping has an additional cost. Please contact customer service to see what those fees would be for your area.
Stock Order Cancellation
You may cancel a stock order at any time without incurring any shipping and/or restocking fees prior to an order being shipped. Orders that have been shipped but not yet received by you cannot be cancelled. You can, however, return the merchandise with a 10% restocking fees (25% for sku s starting with CW or KO) as long as the return is processed according the our returns policy. The restocking fee is figured from the original price before sales and/or discounts
Custom Order Cancellation
Custom or personalized orders where production has begun cannot be canceled.
Custom/Personalized Returns
Custom made and personalized items are not eligible for a return credit. In the event that a custom or personalized order is damaged or lost in shipping the order would be replaced by Deluxe Pillows.
