Home /
Returns

How to handle returns

Stock Returns - effective for orders after 7/23/11

Customers may return any product (except custom made products) purchased through Deluxe Pillows/ WebSupermarts for any reason within 7 days of delivery; provided it is in new and sell-able condition and returned in accordance with our simple returns guidelines (see below). Before proceeding with any return, call 888.505.1936 or email a return request to sales@deluxepillows.com. We will then issue a product return address and a return authorization (RA) number. The return address will not be identical to Deluxe Pillows' address.

Shipping Guidelines:

Place the product with any original protective covering into the original or similar shipping box.
Address the box with the address given to you by your Deluxe Pillows representative.
Clearly write ' Deluxe Pillows Return ' and your RA number on the outside of the package.
Return shipping costs are the responsibly of the customer.
Deluxe Pillows cannot be held responsible for packages that are lost or damaged in transit during the return process. Please be sure to properly package and insure all return shipments.
Do not ship C.O.D. Deluxe Pillows will not accept any C.O.D. returns.
Once the warehouse has notified Deluxe Pillows that the item has been received in perfect condition, we will then speedily issue a full refund of your purchase minus the original shipping and handling and 10% (25% for sku's starting with KO or CW) restocking fee. This restocking fee is figured from the retail price before discounts or sales. .
We can only refund money to the original purchaser. The original purchaser must initiate refunds.
All returns must be in transit within 5 days after we issue your RA number for the return.
Custom made products purchased from Deluxe Pillows are not usually returnable for credit.

Freight Claims

Any orders that arrive damaged must be reported within 48 hours of receiving the customer receiving the order. All damaged claims must be filed within 48 hours of receiving the product, via email. Photographs of the damage may be required.

Undisclosed Shortages

In cases where a customer has received the proper number of cartons from the carrier but discovers errors or shortages while unpacking, the customer must notify us immediately. Claims must be made within 48 hours of receiving the order.

Please remember that you are a valued customer. Your satisfaction is our goal.

My Cart

You have no items in your shopping cart.

Community Poll